Frequently Asked Questions

FAQ Aromatherapy Neck Wrap

Q. What makes Aroma Wrap different from my current neck wrap?

A. So much to list here, so let’s just hit on a few key features. Aroma Wrap’s patent protected design is the ONLY neck wrap that allows you to add your favorite essential oils and customize your aromatherapy experience. Aroma Wrap Luxury Line has a removable and washable sleeve. Aroma Wrap has separate chambers for herbs to cover neck/shoulders properly. Aroma Wrap has a mechanism of closure so you remain hands free. Aroma Wrap uses natural ingredients. Aroma Wrap uses top of the line fabrics including our baby blanket soft fabric on our sleeve.  Aroma Wraps Signature Series can be “customized” through our “personalized” logo pockets.  Aroma Wrap gives back to fight sex trafficking.

Q. What is the difference between your Luxury Line Aroma Wrap and your Signature Series Aroma Wrap?

A. Both wraps are made of the highest quality fabrics and ingredients. Our Luxury Line was created for the ultimate in pampering, including a removable/washable sleeve. Our Signature Series is our slimmed down almost “scarf like” wrap that fits perfectly for an active on the go lifestyle (benefit from it in the car, office, gym, etc.).  Our Signature Series has allowed us to “customize” the logo pockets where we were able to create our “Inspiration Collection”.  These personalized logo pockets (with minimum volume order) are great for fundraising opportunities and corporate gifting programs.

Q. How long do I heat the Aroma Wrap for in the microwave?

A. There are two different requirements depending on the wrap:

LUXURY WRAP

All microwaves vary in wattage, thus, we recommend placing in a clean microwave for 90 seconds. If still not warm enough, add heat in 30 second increments until desired heat level is achieved.
NOTE: DO NOT OVERHEAT AROMA WRAP AS THIS WILL CAUSE HERBS TO BURN! Never heat more than 2 minutes!

SIGNATURE WRAP

All microwaves vary in wattage, thus, we recommend placing in a clean microwave for no more than 60 seconds.
NOTE: DO NOT OVERHEAT AROMA WRAP AS THIS WILL CAUSE HERBS TO BURN! Never heat more than 90 seconds!

Q. What happens if I accidentally burn my Aroma Wrap?

A. Good News! While Aroma Wrap cannot be responsible for negligence on consumers part, we have a solution we believe you will like. When any other neck wrap on the market gets burned, people will throw it away because you cannot “un burn” natural ingredients. Aroma Wrap, being the only wrap on the market that allows you to add your favorite essential oils to the pockets, creates an opportunity for you to “override” the burnt smell with the fresh smell of your pure essential oil. Now that is turning a negative into a positive!

Q. How long does the Aroma Wrap contain its heat?

A. Typically between 30 and 40 minutes.

Q. If my Aroma Wrap is still warm after I have worn it for 15 minutes or so, but I would like it “re heated”, how long should I put it back in the microwave for?

A. When placing a “lukewarm” Aroma Wrap back in microwave, we recommend only heating in 20 second increments until desired heat is attained (again, we don’t want you to burn herbs/grains).

Q. Can I cool my Aroma Wrap? If so, how?

A. Yes! The Aroma Wrap serves you whether you need it heated or cooled. To cool, slip into zip lock plastic bag and place in freezer for a couple of hours. Remove from bag when ready and enjoy. Luxury and Signature can both be cooled, Luxury may take a bit longer in the freezer to cool down than Signature. As long as they are secured in zip lock bag (to prevent freezer burn), wrap can stay in freezer as long as desired in between uses. You will typically get 15 to 20 minutes of a refreshing cool down experience.

Q. What is inside the Aroma Wrap?

A. All natural herbs and grains (no synthetic plastic micro beads). We have a very precise blend of rice, flaxseed and lavender buds. We purchase from farmers right here in the U.S.A.

Q. Is the Aroma Wrap made in the USA?

A. Yes, although it costs more, we believe very strongly in bringing production back to America where we can support our own families and economy. We appreciate your shared commitment in this endeavor.

Q. Is Aroma Wrap machine washable?

A. Only the outer sleeve on the Luxury Wrap, wash on gentle cold and hang dry. NEVER wash Aroma Wrap pillow (portion that contains herbs) on Luxury. Signature Wrap NEVER gets washed.  Aroma Wrap should not get wet.

Q. Will you be adding more great color combinations of Aroma Wrap?

A. Yes, we have great plans in this area of expansion in the future. In the meantime, enjoy 4 color combinations of Luxury Wrap and 3 colors to choose from on Signature Wrap.

Q. Where/how do you recommend I store my Aroma Wrap?

A. Keep out of reach of children and pets. Room temperature is fine for storage in between each use. NOTE: Essential oils are best stored in a dark cool room setting.

Q. How long should my Aroma Wrap last?

A. As with any item, it will be based on how you take care of your product. If well cared for, you can expect years of relaxing pleasure.

Q. Can I get my individual Aroma Wrap embroidered?

A. Unfortunately, we do not currently offer this service for individuals. If you are a wholesale account or fundraiser, we do have the co-branding option available.

Q. What is the idea behind the Aroma Pax?

A. Aroma Wrap research led us to the conclusion that the market place did not have a way to “sample” essential oils outside of “tester bottles” that may not hit the sanitary requirements a lot of us have. This finding led us to create a 20 plus drop sample pack called Aroma Pax. Why should someone have to invest in a whole bottle of a particular scent when they have never tried it before and may not like the scent/benefits? You can order 10 different Aroma Pax for the approximate price of only 1 bottle of essential oil.

Q. What colors and options are available in the Inspiration Collection?

A. Currently, there are 3 colors of Lavender, Green, and Black.  The 3 verses offered are God Loves (John 3:16), Be Still (Psalm 46:10), and Faith, Hope, Love (1 Cor. 13:13).

Q. Are your essential oils 100% pure therapeutic grade?

A. Yes

Q. Will you be adding additional essential oil scents in the future?

A. Yes, although we currently carry 10 of the top selling scents, we plan to continually expand our choices for you, our valued clients.

Q. Are essential oil drops added to the cotton rounds before or after microwaving/freezing the Aroma Wrap?

A. After . . . heat or cool Aroma Wrap first, then add a few drops of your favorite essential oil to cotton rounds and slip into exterior pockets on sleeve.

Q. Once I place my order online, how long does it take to receive my product?

A. Depending on where you live in the USA, you can expect 5 to 7 business days. We will work to always exceed your expectations.

Q. Can I purchase Aroma Wrap at wholesale?

A. Yes, to purchase wholesale you must be a company with a EIN and fill out our wholesale distributor inquiry form on the website. We will contact you shortly thereafter.

Q. What is your return policy?

A. If you are unhappy with your Aroma Wrap purchase, you can return your product for a refund within 30 days.  Please contact us for an authorization number either via email, USPS mail or by phone call.  Ship the product to us with the authorization number and you will receive your refund.

NOTE: If you purchased our product from one of our distributor partners, and not directly from our website, please contact them directly and adhere to their personal return policy, as we only handle returns placed directly from our website.

Q. What is the company’s involvement in fighting sex trafficking?

A. This is a true passion of ours. We donate a percentage of our net profit from every sale to help put an end to human trafficking. Thank you for standing with us as a voice for those who have lost theirs. Three great organizations we support are A21.org, outofdarkness.org, and streetgrace.org., if you want to find out more of how you can join in the fight.